Here at Coco & Bailey we want your shopping experience with us to be enjoyable and possible.  Please take a moment to familiarize yourself with our policies.  Should you have any questions prior to making your purchase with us please feel free to call us at 973.746.1225 or e-mail us at guestservices@cocoandbailey.com.

For "In-Store" Purchases

If you are not completely satisfied with your purchase, you may return your item within 14 days from the date of purchase with receipt and in original condition for store credit.

We accept all major credit cards as well as checks. 

Gift Certificates are available to purchase in our store.  

For "Online Purchases  

Credit Cards and PayPal
All major credit cards including Visa, Mastercard, Discover and American Express are accepted.  Our online shopping cart provider is PayPal.  Your information is processed through PayPal's secure servers and your privacy is protected by PayPal's SSL technology.  All charges will appear as Oh So Pretty on your credit card statements.

Shipping
For our handmade gifts, most gifts ship out within one to two weeks from the date of order.  For items that are not handmade, most gifts ship out within one week.  Should there be any concerns with your order guest services will contact  you immediately.  We use USPS and Fedex.  Our shipping rates are standard which is calculated and visible at the time of checkout.

Privacy Policy 
Coco and Bailey collects our customers information to make your online shopping experience the very best possible.  We respect your privacy and assure you that we will maintain and use this information responsibly.  The information you provide will not be given to any third party without your permission.  Our shopping cart provider is PayPal.  Your information is processed through PayPal's secure server and your privacy is protected by PayPal's SSL technology.

Returns
Please read this carefully.  For our handmade gifts, due to the handmade nature of them, all sales are final.  For our gifts that are not handmade, you have 14 days (from the day you receive your item) to return your item in order to receive store credit only.  Please contact guest services for return information.  While we take care to accurately describe each piece, it is the buyers responsibility to review all descriptions provided and note all measurements before making your purchase.  Handmade items may vary and product variation is to be expected.  If you receive your gift and it is damaged please contact us immediately by phone at 973.746.1225 or by email at guestservices@cocoandbailey.com.  We will make every effort to make sure your gift is as special as it was intended to be.  If you have any questions prior to ordering your sprecial gift please contact us.
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